These Terms of Use apply to Lucy Medeiros Designs website located at www.lucymedeiros.com. By using this website, you agree to be bound by the following terms and conditions and to follow the terms and all applicable laws and regulations governing this website. Lucy Medeiros Designs® reserves the right to change, modify, add or remove portions of these terms, at any time. Your continued use of this website after the posting of the changes will mean that you accept and agree to the changes. Please contact us if you have any questions about the following Terms.

All content featured on this website including the website copy, website design, structure, graphics, text, marketing material, artwork, logos, user interfaces, product designs, photographs, video clips, sounds, music, computer code as well as the selection and expression style, and overall "look and feel" of the website content, is owned and licensed to Lucy Medeiros Designs® and is protected by copyright, trademark laws. Declaration of images are the intellectual and personal property of Lucy Medeiros Designs® and may not be reproduced in any format. No part of this website and no content may be copied, reproduced, republished, uploaded, posted, on any website, including but not limitted to social networks or other medium for publication or distribution for any commercial purposes, without Lucy Medeiros Designs® express prior written consent. Non compliance will lead to legal action.



Lucy Medeiros Designs ® attempts to be as accurate as possible. However, it does not warrant that product descriptions or other content of this site is complete, or error-free.



Lucy Medeiros Designs® and Roxy and Lulu® offers it’s merchandise for sale through the following methods of distribution: Authorized Distributors and Selected Retailers and Internet, through www.lucymedeiros.com and it's etsy shop. To become an authorized distributor, retailer or agent, please contact us at: roxyandlulu@gmail.com.


WHOLESALE PRICING; All our prices are in CAD for Canadian residents and USD outside of Canada. Prices are also subject to change without prior notice. While we make every effort to prevent errors, mistakes may occur, and we reserve the right to make corrections without notice.

All Canadian orders must be a minimum of $250.00 CAD.

All US orders must be a minimum of $250.00 USD.

All International orders must be a minimum of $300.00 USD.

Shipping, applicable taxes, Duity and Carrier charges are extra, and are the responsibility of the purchaser or retailer. Once a product or order leaves our facility and has been accepted by the shipping carrier, we are no longer responsible for any loss or damages that have been incurred during transport. If such circumstance should arise, we will do out best to work with the client to help find a solution.


Lucy Medeiros Designs ® must obtain full payment for products prior to commencing an order and shipment. All Online orders are Pre-paid via PayPal’s Secure site to: lucy@roxyandlulu.com Credit card payments are processed via the secure PayPal site. You are no longer required to open a Paypal account to complete your credit card or debit transactions. Upon completion of your order, you will be notified by email with tracking comfirmation and mode of delivery. Any purchases made and processed through our etsy shop are subject to etsy.com regulations.


Lucy Medeiros Designs ® will deliver orders to the address provided by the customer upon ordering. The cost and speed of delivery may vary depending on the destination, the mode of delivery, as well as product availability. Product delivery is subject to the corporate policies governing the delivery companies used by Lucy Medeiros Designs® / Roxy and Lulu ® which is currently Canada Post. Moreover, product delivery is subject to corporate policies governing other delivery companies used by Lucy Medeiros Designs® / Roxy and Lulu ® from time to time. Deliveries will also be subject to policies concerning the signature of waybills. If you are absent from the delivery location provided to Lucy Medeiros Designs® / Roxy and Lulu ®, it is your responsibility to pick up the undelivered products from the shipping company in accordance with that company's policies. ** No delivery shall be made to a post office box.


All items purchased from Roxy and Lulu ® are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.


Roxy and Lulu ® offers a 24-hour grace period (from the time the order is placed) in which to cancel an order.


Lucy Medeiros Designs ® / Roxy and Lulu ® stands behind all of its products and trusts you will be pleased with everything you purchase. However, if you are not completely satisfied with any unused item, contact us within 3 business days to discuss your situation We will do our best to work with you. Any custom made products that have been created specifically for you (your pet), is not eligible for return or exchange. It is of the up most importance for consumers requiring custom made orders to supply proper pet measurement information. If you require assistance, please reach out to us by email. We will be delighted to help you. Should an error be made on our part, we take full responsibility and will work with you ensuring you receive what you purchased.

Swarovski® Crystal Canine Collars and leashes: Unfortunately, we cannot offer refunds or exchanges either since every collar is custom made according to selected size and design. Please understand that every Crystal is individually hand set, and although we use an extremely strong bonding glue, these are fantasy collars designed for occasionional wear. Pets may scratch or rub off crystals in play, and with that in mind, a few replacement Swarovski ® Crystals are enclosed with every collar. We assure you the bonding glue used is extremely strong, and, should keep the custom crystal work intact. Thank you for your understanding. If you desire to purchase extra replacement crystals, please contact us by email, we will be happy to get them out to you asap.


If you receive an item that is defective or damaged, please contact us within 3 business days of receipt of the order and we will work to correct the problem. Lucy Medeiros Designs ® / Roxy and Lulu ® reserves the right to review the item(s) condition before replacements (if applicable) are sent. Please note that all shipping charges are at the purchaser's expense.



lucymedeiros.com has created links for you to access other websites not affiliated with lucymedeiros.com or any of our brands. We are not responsible for the content that appears on those websites and do not endorse these websites. Please consult those sites' individual privacy policies in order to determine what they do with your personal information. The Terms of Use may be updated, modified, or changed at any time. We welcome and questions or comments you may have. You can reach reach us at: roxyandlulu@gmail.com



Your Privcy is important to us and we do not share it with anyone. All personal information is kept confidental.




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