TERMS & CONDITIONS
WEBSITE CONTENT COPYRIGHT INFRINGEMENT - IMPORTANT NOTICE:
All content featured on this website including the website copy, website design, structure, graphics, text, marketing material, artwork, logos, user interfaces, product designs, photographs, video clips, sounds, music, computer code as well as the selection and expression style, and overall "look and feel" of the website content, is owned and licensed to Roxy and Lulu® and is protected by copyright, trademark laws. Declaration of images are the intellectual and personal property of Roxy and Lulu® and may not be reproduced in any format. No part of this website and no content may be copied, reproduced, republished, uploaded, posted, on any website, including but not limited to social networks or other medium for publication or distribution for any commercial purposes, without Roxy and Lulu® express prior written consent. Noncompliance will lead to legal action.
Roxy and Lulu® attempts to be as accurate as possible. However, it does not warrant that the product description or other content of this site is complete, or error-free.
RETAIL & DISTRIBUTION
Roxy and Lulu® offers its merchandise for sale through the following methods of distribution: Authorized Distributors and Selected Retailers and Internet, through and its Etsy shop. To become an authorized distributor, retailer, or agent, please contact us at .
WHOLESALE PRICING; All our prices are in CAD for Canadian retailers and USD for retailers outside of Canada. Prices are also subject to change without prior notice. While we make every effort to prevent errors, mistakes may occur, and we reserve the right to make corrections without notice.
All Canadian orders must be a minimum of $250.00 CAD.
All US orders must be a minimum of $250.00 USD.
All International orders must be a minimum of $300.00 USD.
Shipping, applicable taxes, Duty, and Carrier charges are extra and are the responsibility of the purchaser or retailer. Once a product or order leaves our facility and has been accepted by the shipping carrier, we are no longer responsible for any loss or damages that have been incurred during transport. If such circumstances should arise, we will do our best to work with the client to help find a solution.
Roxy and Lulu® must obtain full payment for products prior to commencing an order and shipment. All Online orders are Pre-paid via PayPal’s secure site to . Credit card payments are processed via the secure PayPal site. You are no longer required to open a Paypal account to complete your credit card or debit transactions. Upon completion of your order, you will be notified by email with tracking confirmation and mode of delivery. Any purchases made and processed through our Etsy shop are subject to etsy.com regulations.
SHIPPING & DELIVERY
Roxy and Lulu® will deliver orders to the address provided by the customer upon ordering. The cost and speed of delivery may vary depending on the destination, the mode of delivery, as well as product availability. Product delivery is subject to the corporate policies governing the delivery companies used by Roxy and Lulu ® which is currently Canada Post. Moreover, product delivery is subject to corporate policies governing other delivery companies used by Roxy and Lulu ® from time to time. Deliveries will also be subject to policies concerning the signature of waybills. If you are absent from the delivery location provided to Roxy and Lulu®, it is your responsibility to pick up the undelivered products from the shipping company in accordance with that company's policies. ** No delivery shall be made to a post office box.
RISK OF LOSS
All items purchased from Roxy and Lulu® are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items passes to you upon our delivery to the carrier.
Roxy and Lulu® offers a 24-hour grace period (from the time the order is placed) in which to cancel an order. From that time onwards, all orders will be processed.
Roxy and Lulu® stands behind all of its products and trusts you will be pleased with everything you purchase. However, if you are not completely satisfied with any unused item, contact us within 2 business days to discuss your situation we will do our best to work with you. Any custom-made products that have been created specifically for you (your pet), are not eligible for return or exchange. It is of the utmost importance for consumers requiring custom-made orders to supply proper pet measurement information. If you require assistance, please reach out to us by email or quick chat (found at the bottom right corner of our website). We will be delighted to help you. Should an error be made on our part, we take full responsibility and will work with you to ensure you receive what you purchased.
Swarovski® Crystal Canine Collars and leashes: Unfortunately, we cannot offer refunds or exchanges, since every collar is custom made according to selected size and design. Please understand that every Crystal is individually handset, and although we use an extremely strong bonding glue, these are fantasy collars designed for occasional wear. Pets may scratch or rub off crystals in play, and with that in mind, a few replacement Swarovski ® Crystals are enclosed with every collar. We assure you the bonding glue used is extremely strong, and, should keep the custom crystal work intact. Thank you for your understanding. If you desire to purchase extra replacement crystals, please contact us by email, we will be happy to get them out to you asap.
DAMAGED AND DEFECTIVE ITEMS
If you receive an item that is defective or damaged, please contact us within 2 business days of receipt of the order and we will work to correct the problem. Roxy and Lulu® reserves the right to review the item(s) condition before replacements (if applicable) are sent. Please note that all shipping charges are at the purchaser's expense.
Your Privacy is important to us and we do not share it with anyone. All personal information is kept confidential.
Thank you for shopping with us!